1. What types of guitars do you work on?

I work on both electric and acoustic guitars and electric basses. Whether you have a Stratocaster that needs a setup or an acoustic with sharp fret ends, I’ve got you covered. Each guitar is treated with the same level of care and attention, ensuring it plays and sounds its best.

I’m afraid I don’t usually work on classical guitars – but if there is a specific repair needed I might be able to help.

2. How do I book a guitar service?

Booking a service is easy! You can contact me directly via email at [email protected] or call/text me at 07396 962436. We’ll arrange a convenient time for you to drop off your guitar, and I’ll keep you updated throughout the process.

3. How long does a typical guitar setup take?

The time required depends on the specific service your guitar needs. A standard setup usually takes a few days, but more complex services like fret levelling or complete re-fretting may take a bit longer.

I’ll provide you with an estimated time when you book your service.

4. Do you offer any warranties or guarantees on your work?

Yes, I stand by the quality of my work. If you experience any issues after your guitar has been serviced, please get in touch, and I’ll do my best to resolve the problem promptly – I’m also fully insured 🙂

5. What payment methods do you accept?

Payment is due upon collection of your guitar. I accept cash and bank transfers.

6. Where are you located?

I’m based in Haywards Heath, West Sussex, and serve the surrounding areas including Burgess Hill, Cuckfield, Balcombe, Crawley, Horsham, Hurstpierpoint, Hassocks, Brighton and Lindfield. Once you’ve booked your service, I’ll provide you with the drop-off address.

7. Why can’t I find you on Google Maps?

I do this from my family home so don’t advertise my address – no offence, but I don’t want people turning up unannounced at all hours 🙂

8. Can I discuss my specific needs before booking?

Absolutely! I encourage you to contact me with any questions or specific requirements you have. Every guitar and guitarist is unique, and I’m here to ensure your instrument gets the care it deserves.

9. Do I really need a professional guitar set up?

That’s a big question to answer, so I’ve written a blog post about this. Check out my post why you need a professional guitar set up to get all the answers you need 🙂